ATM Monitoring Associate I
Frisco, Texas•Full-time
$25 - $26.44 hourly
$25 - $26.44 hourly
About the Job
Job Position: ATM Monitoring Associate I
Location: Frisco, TX
MUST BE IN OFFICE 3X A WEEK
SUMMARY:
As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR Atelos. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. NCR Atleos puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.
The ATM Monitoring Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues. This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high-level capacity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime
- Research service history on ATM’s to identify service issues
- Utilize monitoring tools and ticketing systems for addressing issues
- Manipulate data within excel to analyze ATM inactivity
- Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met
- Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed
- Call customer locations to identify issues with ATM’s
- Be the technology advocate for the businesses and/or customers we support
- Deliver exceptional and quality customer service
- Provide efficient productivity and superior quality service while working in a fast-paced environment
- include the following. Other duties may be assigned
SYSTEMS INVOLVED:
- Fiserv Device Manager
- Crosstec
- CORE
- Webtools
- Excel
- Oracle
SUPERVISORY RESPONSIBILITIES:
No
EDUCATION, EXPERIENCE & REQUIREMENTS:
- Associates degree required or relative work experience required
- Must have 2 years work experience with any technical discipline
- Must have excellent customer service skills
- Strong communication skills
- Ability to follow complex and unique processes and adapt to change rapidly
- Analytical thought needed to resolve issues in a variety of complex situations
- Ability to manage multiple issues in a fast paced, deadline driven environment
- Must be detail-oriented
- Must possess strong problem-solving skills
- Excellent organizational and time management skills to manage several issues and follow-ups simultaneously
- Proficient in MS Outlook and Word
- Must be at Intermediate Level with MS Excel
- Ability to type a minimum of 60 wpm
- Must be able to successfully pass all applicable background screening tests
- Must have excellent communication skills, both written and oral
About NCR Atleos
NCR Atleos expands self-service financial access. Our innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage our own independent ATM network—the largest in the world.
Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too.
Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.
Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too.
Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.