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TITLE: NAMER Territory Manager I

LOCATION: British Columbia, Virtual

Disclaimer:

Candidates must currently reside in British Columbia, Canada, within reasonable proximity to the assigned service territory. This requirement is based on legitimate business needs related to service coverage and customer support.

YOU ARE:

An enthusiastic leader who is excited to provide management and coaching support to employees in order to meet customer Service Level Agreements (SLAs). You are a star at communicating with customers (by driving strong relationships, tackling problems head on, and ensuring your clients are always taken care of), and have experience developing employees, promoting teamwork, and fostering open and effective communications. This is you in a nutshell.

If this reads like a description of your ideal workday, then you’ll be right at home as our newest Territory Manager I (TM I). In this role, we’re asking you to effectively manage district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets. Why? Because we’re always looking to promote and improve customer and employee satisfaction.

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:

Directly supervise anywhere from 5-15 employees, responding to customer opportunities, issues, and complaints in a timely manner.
Develop fantastic relationships with internal customers, working to advise them about service and service delivery, including maintenance agreements and SLAs.
Perform root-cause analysis and preventive measures for repeat escalation situations. Because you are amazing at what you do, you’ll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues).
Monitor, in some cases, performance improvement issues and provide appropriate coaching and counseling to team members.

PEOPLE DESCRIBE YOU AS:

A great manager and people-person who promotes effective communications, positive employee relations, and awesome teamwork.
Remarkable at the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.
A stickler for record-keeping, which is a good thing because you’ll be tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).
Exceptional at working with others, able to establish on-going, open communications with different planners and coordinators. Which is great, because you’ll be conducting individual and team meetings on a regular basis.

YOU HAVE:

High school diploma or GED (though a Bachelor’s degree is preferred).
Because you’ll be a leader, you must have 5 or more years of supervisory experience.
Local residence and living within your assigned service area, a valid driver's license, and authorization to work in the U.S.
A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs. and be open to prolonged travel as needed.
The ideal candidate will also have experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.

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Apply for Territory Manager - British Columbia at NCR Atleos