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Job Position: ATM Monitoring Associate I

Location: Frisco, TX

MUST BE IN OFFICE 3X A WEEK

SUMMARY:

As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR Atelos. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. NCR Atleos puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.

The ATM Monitoring Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues. This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high-level capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime
Research service history on ATM’s to identify service issues
Utilize monitoring tools and ticketing systems for addressing issues
Manipulate data within excel to analyze ATM inactivity
Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met
Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed
Call customer locations to identify issues with ATM’s
Be the technology advocate for the businesses and/or customers we support
Deliver exceptional and quality customer service
Provide efficient productivity and superior quality service while working in a fast-paced environment
include the following. Other duties may be assigned

SYSTEMS INVOLVED:

Fiserv Device Manager
Crosstec
CORE
Webtools
Excel
Oracle

SUPERVISORY RESPONSIBILITIES:

EDUCATION, EXPERIENCE & REQUIREMENTS:

Associates degree required or relative work experience required
Must have 2 years work experience with any technical discipline
Must have excellent customer service skills
Strong communication skills
Ability to follow complex and unique processes and adapt to change rapidly
Analytical thought needed to resolve issues in a variety of complex situations
Ability to manage multiple issues in a fast paced, deadline driven environment
Must be detail-oriented
Must possess strong problem-solving skills
Excellent organizational and time management skills to manage several issues and follow-ups simultaneously
Proficient in MS Outlook and Word
Must be at Intermediate Level with MS Excel
Ability to type a minimum of 60 wpm
Must be able to successfully pass all applicable background screening tests
Must have excellent communication skills, both written and oral

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Apply for ATM Monitoring Associate I at NCR Atleos